Commercial Cleaning

Oven Cleaning – interior cleaning and sanitizing $40 ( Included in Initial deep clean as a free perk 😉

Refrigerator Cleaning – interior cleaning and sanitizing including food removal if needed $50

Carpet shampooing – deep cleaning carpets with commercial grade carpet cleaner $0.25/sf

Window Tracks and Glass Doors – clean out sliding glass door tracks, thresholds, and window tracks $5/window/door

Exterior Windows- must be fold in windows accessible from inside property $5/window

 

Work hours Our typical work hours are Monday through Friday 9:00 a.m. to 5:00 p.m. we do accommodate weekend needs on a case by case basis. We will schedule recurring appointments for the same time and weekday to create consistency and convenience for us all.

 

Alarm systems and keys It is not necessary to be at the property during your cleaning, however, we will require a key, alarm code, or specific instructions to access and lock up your property. We will charge a $50 lockout fee should your “Cleaning Angel” arrive for an appointment and not be able to access the property. If your “Cleaning Angel” has to wait longer than 15 minutes for someone to arrive to let them in we will charge a $25 wait fee. Your “Cleaning Angel” is paid by the hour and deserves to be compensated for their time.

 

Rescheduling: Life happens, we get it! We understand and know that at some point you may need to reschedule a cleaning and in these instances we ask that you please call, text, or email as soon as a conflict arises so we can do our best to reschedule your cleaning at the earliest convenience. If you reschedule or cancel with less than a 48-hour notice there will be a $50 cancellation fee.

 

Satisfaction: Our goal is to leave your space feeling “Heavenly” clean! If for any reason you are not satisfied with our work please contact us within 24 hours at 757-346-1611 or email us at HeathersHeavenlyHousekeepingVA@gmail.com We will do our very best to resolve your concerns.

 

TIPS Your “Cleaning Angel” loves tips! You may provide them with cash tips, or add them to your payment. No pressure and no judgment if tipping is not for you.

 

Payment is due at the time of service: We require a $50 deposit for new or one time cleaning clients payable via invoicing or Venmo. Final payment is due on the day of service. We accept checks made out to Heather’s Heavenly Housekeeping, Venmo (Heather Smyder @HeavenlyClean) or electronic payments made through our invoicing system. Please note electronic payments are subject to a processing fee. Late fees will be incurred if not paid within 24 hours of service.

 

Unexpected and Excessive Mess We are all human and understand that sometimes the mess has gotten out of control. No worries, that’s why we are here! However, quotes made site unseen are made in the good faith that the condition of your space has been clearly communicated. If a space has excessive dirt, dust, grease, mold, pet hair or anything else we will contact you to reassess the cost of your cleaning and charge up to $200 more to complete the job. BioHazard fee is $50 for cleaning blood, stool, pet waste, bodily fluid, ect